- THESE TERMS
1.1 These are the terms and conditions on which we supply products to you, whether these are goods or installation services.
1.2 Please read these terms carefully. They tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss the issue.
- INFORMATION ABOUT US
2.1 WHO WE ARE: We are Sarah Wooldridge Design Limited (SWD). Our office is at Unit 1A, Waltham Court, Hare Hatch, Berkshire, RG10 9AA. Company Number 12918945. VAT No: 362 909 772
2.2 CONTACT US: You can contact us by telephone: 01628 333 400 or by writing to us by email: [email protected] or by post at the above address.
2.3 HOW WE CONTACT YOU: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 ACCEPTING AN ORDER: Our acceptance of your order will take place upon receipt of your deposit, at which point a contract will come into existence between you and us.
3.2 ORDER NUMBERS: We will assign an order number to your project when we provide you with our deposit invoice after your estimate has been accepted. It will help us if you can tell us the order number whenever you contact us about your order.
- OUR PRODUCTS
4.1 VARIATION: Products may vary slightly from their pictures. To demonstrate the look of a product we may send you images or refer you to our website gallery, however, your finished product may differ from the example images. Depending on your chosen materials, the finished product may differ in drape and style. All patterned fabric will be matched as accurately as possible. Fabric houses warn of up to 10% variance being acceptable.
4.2 OUR LEGAL RESPONSIBILITIES: The Child Safety Legislation 2014 specifically addresses the importance of child safety in relation to internal blinds. We are committed to ensuring that we make and install our blinds in line with the British Blind and Shutter Association guidance.
4.3 USING YOUR MEASUREMENTS: Although we offer a measuring service, you are more than welcome to submit your own measurements to us and we will make your product to those measurements. However, if we make the product to measurements which you have provided to us then you are responsible for ensuring that these measurements are correct. ANY ISSUES resulting from incorrect measurements provided by you will be rectified at your own expense.
4.4 BLACKOUT: Where blackout treatments are requested, we use blackout materials such as blackout lining and/or blackout fabric. Although these significantly help with minimising light seepage, we cannot guarantee complete blackout.
4.5 ALTERATIONS: Please note that SWD does not offer an alterations service for curtains manufactured by a third party. We are unable to alter curtains made by SWD unless there is a fault and a repair is necessary.
4.6 MOTORISATION: Whilst we are able to supply motorised hardware, it is your responsibility to ensure that an electrician wires it up. Wiring needs to be in place prior to installation. Your electrician will also need to set the controller. If more information is required, please contact us.
- PROVIDING THE PRODUCTS
5.1 TIMELINES: During the order process we will let you know when we will provide the products to you. This will be within our current lead time and judged on the scale of the project. Lead times are subject to change but will be confirmed with you at the time of order.
5.2 DELAYS: We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the delay.
5.3 FABRIC CHECKS: We do not check fabrics on arrival. Fabrics are checked as and when the curtains go into manufacture. If you are supplying your own material and would like an immediate check to take place on arrival, then a charge of £2.00 per metre will be incurred.
6.1 COST: The costs of installation will be as notified to you when we provide you with our estimate. Delivery charges may be incurred for additional items delivered outside the agreed fitting date.
6.2 ACCESS: By making an appointment or booking a fitting, you agree to provide access to your premises at the allotted time. If our consultant/fitter cannot access your premises at the allotted time, a denied access charge of £200 will be incurred.
6.3 CANCELLATIONS: If you wish to cancel an appointment or fitting with us then you must provide no less than one working days’ notice (9am – 5pm, Monday – Friday excluding public holidays in England). Failure to do so may result in a cancellation fee.
6.4 SITE CONDITION: If an appointment has been made for fitting and the site is not in a suitable state for this to be carried out then a cancellation charge of £200 will be incurred.
6.5 WINDOW ACCESS: Windows should be clear for fitting, with no obstruction to access. The fitter(s) are not responsible for clearing the site for installation.
6.6 YOUR ATTENDANCE: If no one is available at your address at the time when the installation is due to take place, the fitter will contact the number you have provided us with. If they are unable to reach you the installation will be cancelled, and you will be charged a failed access fee of £200. We will contact you to re-arrange the installation, and there may be additional fees.
6.7 DELAYS/STORAGE: If after a failed installation you do not re-arrange installation, we will contact you for further instructions and may charge you for storage costs of £5.00 per week per item, which will become enforceable after the second postponed fitting date, as well as any further installation costs.
6.8 YOUR RESPONSIBILITIES: The product will be your responsibility from the time we deliver the product to the address you gave us or when you or a carrier organised by you collects it from us.
6.9 WHEN YOU OWN THE GOODS: You own a product only when we have received payment in full. Any excess fabric will be returned to you, on written request, within one month of installation, after which time it will be deemed unwanted by you and will become the property of SWD.
6.10 SUSPENSION OF PRODUCTS: We may have to suspend the supply of a product to; deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements; or make changes to the product as notified by us to you.
- SARAH WOOLDRIDGE DESIGN GUARANTEE
7.1 OUR GUARANTEE: We are pleased to offer a 12-month guarantee on all items manufactured and sold by Sarah Wooldridge Design in addition to your statutory rights. Any structural or manufacturing issues will be resolved at no cost to you.
7.2: PROBLEMS WITH YOUR PRODUCT: In the event that there is a problem with anything you have received from us please let us know by doing one of the following: Call us on 01628 333 400, email us at [email protected] or speak with your individual consultant. Please provide your name, contact information, order number and details of the issue.
7.3: GUARANTEE EXCLUSIONS: If your problem is caused by wear and tear or accidental damage, then we will be happy to undertake repairs at cost price. If the item has been made to your own measurements, or where relevant has not been installed by our fitters, then our guarantee will not apply.
- PRICE AND PAYMENT
8.1 PRICE: The price of the product including VAT will be indicated on your estimate. This estimate is valid for up to 30 days.
8.2 DEPOSIT: We require at least a 50% deposit before any work can be started. This invoice is due on receipt. This is a non-refundable deposit due to the bespoke nature of our products. For orders of £500 or less, full payment in advance is required.
8.3: FINAL PAYMENT: An invoice for any remaining balance will be provided to you once your items are ready for installation. This invoice is due on receipt and will be required in order to confirm your installation booking.
8.4 ACCEPTED METHODS: We accept secure online payments with most debit and credit cards, via an email link which will be sent with your invoice. You can also pay via bank transfer.
8.5 WHEN YOU OWN THE GOODS: You own a product only when we have received payment in full. If payment has not been received within 30 days of installation then we reserve the right to enforce the removal of these products, and additional fees may be charged.
- MAKING CHANGES TO YOUR ORDER
9.1 YOUR RIGHTS TO MAKE CHANGES: If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
9.2 OUR RIGHTS TO MAKE CHANGES: We may change the product to reflect changes in relevant laws and regulatory requirements, and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
- CANCELLING YOUR ORDER
10.1 ENDING YOUR CONTRACT WITH US. As your products are bespoke and will be ordered to your unique specifications, there is no automatic right for you to cancel your order after you have paid your deposit. If you do wish to cancel your order at any time after you have paid your deposit you should contact us immediately. Each case will be treated on an individual basis and refunds will be at the discretion of SWD.
10.2 FAULTS: If what you have bought is faulty or misdescribed you may have a legal right to end the contract or to get the product repaired or replaced or a service re-performed or to get some or all of your money back.
10.3: NO FAULTS: Even if we are not at fault and you do not have a right to change your mind, you may be able to end the contract before it is completed. Please be advised however that depending on when you cancel some or all of your deposit will be retained by SWD to compensate our costs of manufacture.
10.4 HOW TO CANCEL YOUR ORDER: To end the contract with us, please let us know by doing one of the following: Call us on 01628 333 400, email us at [email protected] or speak with your individual consultant. Please provide your name, contact information, order number and details of the order.
10.5 REFUNDS: We will only refund by the same method you used for payment. Please note that funds can take up to five working days to appear in your account, depending on who you bank with.
- OUR RIGHTS TO END THE CONTRACT
11.1 IF YOU BREAK THE CONTRACT: We may end our contract with you at any time by writing to you if you do not, after a second postponed fitting date, allow us to carry out the installation of the product.
11.2 COMPLIANCE: We work hard to ensure our products are legally compliant at all times. If your requests put us outside of this compliance, both in relation to providing goods and installation services, then we may refuse to complete the work and end our contract with you.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
- OTHER IMPORTANT TERMS
13.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.